> For the complete documentation index, see [llms.txt](https://knowledge-base.zumrails.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge-base.zumrails.com/users/why-does-the-users-status-say-not-connected.md).

# Why Does The User's Status Say “Not Connected”?

> This is a status for the aggregation status of the user in particular.

“Not Connected” indicates that the user was added manually and not through aggregation (Zum Connect). All this means you cannot view their balance and bank statements, but you can still create transactions to/from this account.

#### **Transfers will still occur to and from their account.**