> For the complete documentation index, see [llms.txt](https://knowledge-base.zumrails.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge-base.zumrails.com/account-settings/how-do-i-close-my-account.md).

# How Do I Close My Account?

> Before closing your account, make sure to save or download any data you would like to keep.

#### Closing your account

* Email **<support@zumrails.com>** and inform our team that you would like to close your account. Make sure that the person sending the email has the authority to make this request.
* An agent will send you a letter by email confirming your request to close your account and any fees associated with the closure.
* The agent will close your account and confirm that all the necessary steps have been completed.

{% hint style="info" %}
Accounts that have been closed cannot be reopened for compliance purposes. If you want to open an account, you will need to go through our onboarding cycle again.
{% endhint %}